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Shipping & Returns

Shipping Policy

Free shipping on orders over $400 within the contiguous U.S.

*If your total order meets or exceeds $400, you qualify for free standard shipping and your cart will be updated automatically. This offer is valid for orders shipped to addresses in the contiguous United States only. A flat-rate shipping charge will be applied to orders less than $400.

 

Order Total Flat-Rate Shipping Fee

0 -         $100 =  $20

$100 - $200 =  $40

$200 - $300 =  $60

$300 - $400 =  $80

The minimum purchase amount for each shipping offer does not include tax.

 

When will my order ship?
Most orders ship within 7 days. Due to the current country wide shipping delays, shipment timelines may be extended. Thank you for your patience and understanding. We recommend contacting your Closet Design Group designer for more information. If you wish to receive your order at a later date, you can choose during checkout to have it shipped up to 30 days after your order date. Please note that the date you will see on your screen, or the date given to you by your designer, is the ESTIMATED shipping date from our warehouse, not the delivery date. Delivery dates vary due to geography and local conditions. We are not responsible for delivery dates. Again, please consult with your designer or call 910-795-0234 for more information. 

 

How will my order ship?
Orders are shipped via standard ground service (Monday-Friday) by UPS or Closet Design Group preferred freight carrier depending on the size and weight of the items ordered. The shipping method for your order will be noted in the checkout page. If you live in an urban area and reside in a high-rise building, please call you Closet Design Group designer directly or customer service at 910-795-0234 before submitting your online order to confirm the proper delivery method for your home.

We use a well designed packaging system and pack orders by like sizes and components to ensure your storage system solution arrives safe and sound.

 

Will my project be delivered in inclement weather?
Yes, it will. We currently use two methods of localized delivery, UPS and freight carriers. In the case of UPS, you will be sent tracking information after the project leaves our plant, and deliveries are dropped shipped to your home. This means UPS will show up at the delivery address you provide us on a day and time that is beyond our control. Other than during instances of major weather conditions, (delivery conditions determined by UPS or the local freight company), both UPS and freight companies deliver during periods of inclement weather. Our freight delivery service (used for larger orders) will call you and coordinate a delivery time that works for both you and the freight company. They will require a signature from someone older than 18 years of age when delivery is accomplished (Covid regulations vary across the country, some carriers may not require a signature). Closet Design Group is not responsible for damage to orders caused by inclement weather, so we ask that you prepare accordingly for the estimated day of delivery. Thank you for understanding.

 

Can I expedite shipping for my order?
Sorry, but expedited shipping is not available at this time.

 

Do you ship outside the contiguous U.S.?

No, we do not accept or ship any orders to addresses (commercial or residential) outside the contiguous United States. Due to documentation restrictions, we do not contract with freight forwarding companies at this time.

UPS Standard Ground

The map below indicates the estimated travel time in business days from the ship date to arrival date and may be affected by holidays.

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Standard Ground Delivery Notes

  • You will receive an e-mail with a link to your UPS tracking information after your order leaves our manufacturing facility. This will provide the weekday upon which your order is estimated to arrive.

  • Your packages should be delivered at the time of the day that the local UPS driver normally arrives along that route. UPS does not schedule deliveries at specific times or blocks of times throughout the day.

  • A signature is not required for delivery, but the decision to leave your packages will be at the discretion of the delivering carrier. UPS may leave your packages on a porch or in a garage if the delivery driver believes it is safe to do so. The best way to ensure this is to leave a note for the driver on your door on the day of delivery.

  • Please reference this link for more information: https://www.ups.com/us/en/help-center/tracking-support/receiving-shipment.page?

 

Freight Carrier

To make sure orders that are too large to ship via UPS receive safe and reliable delivery, we partner with a variety of freight companies who specialize in delivering large quantities of parcels.

Once your shipment arrives in the area and is ready for delivery, the freight partner will contact you at the phone number you provided us when placing your order to schedule your delivery.

The map below indicates the ESTIMATED travel time in business days from the ship date to the date your order will arrival at the freight carrier’s terminal. Delivery dates will likely be affected by public holidays, inclement weather, and potential circumstances beyond Our control.

 

 

 

 

 

 

 

 

 

 

 

 

Freight Carrier Delivery Notes

  • The estimated transit time in the above map is in business days. We suggest you add additional days to accommodate weekends, public holidays, inclement weather delays, and the time necessary for the delivery hub to connect with you and arrange a home delivery time. As an example, a delivery to a Seattle address may potentially take a total of 7-10 business days.

  • Delivery is by appointment. A representative from the freight company will call to schedule your delivery date and time, generally within a 4-hour window during standard business hours (8 a.m. to 5 p.m.), Monday through Friday.

  • All shipments require a delivery confirmation signature from someone 18 years or older. Someone must be present to meet the driver when your shipment is scheduled to arrive.

  • Our standard freight carrier service includes delivery to the shipping address provided with your order.

  • Skilled professionals will unload your shipment from the truck to your property's curbside. Your shipment containing multiple packages will be shrink-wrapped and placed on a pallet(s). Delivery does not include moving the pallets or packages into your residence, unpacking, assembly or removal of packaging materials.

Return & Exchange Policy

Because your project is custom-cut to your specific room dimensions, refunds and exchanges are not available on installed Closet Design Group projects. You may return or exchange new, uninstalled items within 30 days of delivery, however there will be a 25% restocking charge applied to the product total, and the shipping costs to return all items are the responsibility of the purchaser.

 

A Return Material Authorization (RMA) must accompany all returns. Please call 910-795-0234 to request an RMA be emailed to you.

 

There is no refund if your order is returned to us because delivery was refused.

 

If a replacement item is required as a result of our error (incorrect or defective item), Closet Design Group will pay to both replace the item and for shipping to the original address.

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